Our Commitment to Satisfaction
Online purchases require flexibility and support. Artisoo.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.
The Return and Cancellation Policies below were written to accommodate customer's needs.
If you can't find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.
Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.
All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
For all returns, please Email us and submit a return request to Our Customer Service within 7 days of receiving your order. It is fast and convenient! With only four easy steps:
Step 1: Email us and tell us the basic information of your order, including date of your purchase, what you bought and amount you paid. Tell us what you want us to help, return or replace etc.
Step 2: Our service staff will contact you within 48 hours to discuss the return details. This will include where to return and other details of return/replacement.
Step 3: Retain all documents and keep the products as possible as you can in its original condition, send them all back to Artisoo( vist our Contact Us page ). Artisoo.com's Quality Control staffs will inspect the return items when we receive it. We will timely inform you the status of how we handling the issue.
Step 4: Refund or replacement can be arranged within 2-3 days upon items received.
Many orders can be cancelled at no charge up until shipment. When your order ships, you'll receive an email entitled "Shipment Notification for order#XXXXXXX with Artisoo.com." Orders that have already shipped cannot be cancelled and will be treated as returns.
Oil Paintings & Chinese Paintings
Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
We guarantee your satisfaction with all Artisoo products .If for any reason, you are not completely satisfied with your purchase, you may return your paintings free of charge for a period of 90 days from the original purchase date -- we'll even pay for the return shipping. All we ask is that you send the painting back to us in the original box.
Returns will not be accepted if the painting is custom-made or there is deliberate damage.