Shipping & Returns
Artisoo.com offers free shipping service for all the online products worldwide via air express. Please refer to the information below to learn about the details of product shipment in Artisoo.com.
Free Shipping Worldwide
All the online products on Artisoo.com are free shipped worldwide via air express. We work hard with several trusted shipping carriers to bring you free shipping for all orders being shipped to a single address anywhere in the world.
Shipping Method
We have partnered with a number of reputable shipping companies worldwide to serve for every destination of our customers, including DHL, EMS, FedEx, Dpex and so on. We will choose the best shipping method according to the package size and shipping destination. The delivery will be arranged within half an hour to 12 hours after the painting is finished and well packaged. If your order is customized, it will take an additional 2-3 days.
Delivery Time for Oil Painting
| Country | Processing Time | Transit Time | Total Time |
| SG, MY, PH,TL and other Asia countries | 7-10 | 1-3 | 8-13 days |
| USA, UK, AU, Canada and other countries outside Asia | 7-10 | 3-7 | 10-17 days |
Delivery Time for Chinese Painting
| Country | Mounted Chosen | Processing Time | Transit Time | Total Time |
| SG, MY, PH,TL and other Asia countries | Unmounted | 0 day | 1-3 days | 1-3 days |
| Mounted | 1-2 days | 1-3 days | 2-5 days | |
| Framed | 3-5 days | 1-3 days | 4-8 days | |
| USA, UK, AU, Canada and other countries outside Asia | Unmounted | 0 day | 3-7 days | 3-7 days |
| Mounted | 1-2 days | 3-7 days | 4-9 days | |
| Framed | 3-5 days | 3-7 days | 6-12 days |
Note: The painting will be delivered from our warehouse. A few of paintings are in our stores, and the shipping time will need additional 2 days. The painting will be packed well to withstand shipment handling during shipment.
Tracking Packages
We will inform you via email as soon as your package is shipped. Up-to-date tracking of delivery status is available with every Shipping. Instructions will be provided in the notification email. To learn about the status of your order, please visit your account page.
Import Taxes / Customs Duties – Important Notice
At Artisoo.com, you only pay the amount shown on the checkout page – there are no additional hidden fees, taxes, or VAT. Since our production base is located in China, your order will be shipped from China and is considered an international import.
In some cases, your package may need to go through customs clearance, and additional customs or import fees may apply. We understand this can be a concern, and we want to reassure you:
Comprehensive Support: If you encounter any questions or issues during customs clearance, we are here to assist you at any time and will provide all necessary information to ensure a smooth process.
Cost Sharing: If customs or import fees do occur, we are willing to cover part of these costs to help reduce your burden.
Important Notice for U.S. Customers: In light of ongoing trade tensions between China and the U.S., shipments to the United States may occasionally face longer delivery times or higher customs duties. We will do our best to support you and ensure a smooth delivery process.
Please note that customs regulations may vary from country to country. If you have questions or are uncertain, we recommend contacting your local post office or shipping service provider. For further information or support, feel free to reach out to us at any time.